Remote User Access

| Known Problems | Why Use the WebVPN? | Further Information | Caveats |

To access the Libraries' licensed databases and electronic resources:

1. Login with your Andrew Username and Password.


2. Click on CMU Library. (You can input a URL of your choice into the box marked Enter Web Address.)

NOTE: If you have trouble accessing a database, use the downloadable Cisco VPN Client instead.

Known Problems MetaLib users: You cannot access MetaLib remotely through the WebVPN. However, MetaLib should work using the Cisco VPN Client. Several databases do not work properly with WebVPN, especially those using lots of Java. Examples: American Chemical Society (ACS) journals AP Photo Archive ARTstor netLibrary In these cases, use the Cisco VPN Client instead. Why Use the WebVPN? Almost all electronic resources available through the University Libraries are licensed for use by current Carnegie Mellon students, faculty and staff only. Accessing these resources is no problem if you are using a computer on the campus network or if you dial-up locally via Andrew. However, many Carnegie Mellon users are remote users, may be using wireless on-campus, or may be using their own Internet Service Provider. To be able to access licensed resources, these users must authenticate (login with Andrew userID and password) using WebISO or connect through the WebVPN. Further Information Computing Services provides further details: WebVPN Cisco VPN Client Virtual Private Networking at Carnegie Mellon University WebVPN is not required to access some online resources. WebISO automatically connects users to: Course reserve readings listed in Cameo Audio reserves listed in Cameo SciFinder Scholar software download* CTMS/MatLab If you have a technical problem with WebVPN, contact the Computer Services Help Center. Caveats * SciFinder Scholar users: Download your software and upgrades (one time only) via WebISO, or borrow the software on CD from the Engineering & Science Library Reference Desk or Mellon Institute Library Office. Search the database on a regular basis using the downloadable Cisco VPN client mentioned above. DISCONNECT! After you are finished accessing resources, remember to disconnect from the WebVPN or VPN client. If you don't, subsequent web pages will continue to run through the VPN, potentially slowing down your browser response time.

	Get Help / Report Problems

For help with technical problems and set-up:

Computer Services Help Center
Cyert Hall, Room 119
412-268-HELP (4357)
help@andrew.cmu.edu or advisor@andrew.cmu.edu

For questions about remote access to library resources:

Engineering and Science Library Reference
Wean Hall, 4th Floor
412-268-2427
sciref@andrew.cmu.edu

Hunt Reference
Hunt Library, 1st Floor
412-268-2442
huntref@andrew.cmu.edu

Reference Desk Hours

⇒ ⇒ ⇒ To report your experience of the WebVPN, email details to Missy Harvey, harvey@andrew.cmu.edu.

	Did You Know?

Known problems with the WebVPN:

The following databases may
- not display at all
- work intermittently, OR
- not have complete functionality

To use these databases, it is best to download the Cisco VPN client and use that service instead.

• ACS journals
• AP Photo Archive
• Archives USA
• artjob
• ARTstor
• Early English Books Online
• International Index to the Performing Arts
• MetaLib
• Naxos Fantasy Jazz Library
• Naxos Music Library
• netLibrary

	What's New

What Happened to the old IP Address Extension Service client?

Effective July 1, 2006, this service was discontinued. The WebVPN offers a more secure connection, there is no set-up needed, and is less cumbersome to use.