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Quality Management
The resources below may be helpful for research on topics of quality as they relate to the fields of management, manufacturing processes, engineering, software design and environmental monitoring. They include both print and electronic resources available in the library's collection, and selected free online sources.
- Encyclopedias
- Handbooks
- General Handbooks
- Total Quality Management
- ISO 9000
- ISO 14000
- Capability Maturity Model
- Malcolm Baldrige Award
- Online Databases, Journals & Print Index
- Books
- Internet Resources
Encyclopedias
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- Cooper, Cary L and Chris Argyris. The Blackwell Encyclopedia of Management: Volume X, Operations Management
Oxford, Cambridge: Blackwell
Hunt - 658.003 B632 VOL. 10 Ref
This serves as a good introductory source on quality, including:Contains an Overview on the Quality Awards:
- Deming's 14 points on Management
- Evolution of Quality Management
- Inspection
- Quality Control
- Quality Assurance
- Total Quality Management
- Product Quality Characteristics
- Service Quality Characteristics
- ISO 9000 Compliance
- Deming Application Prize
- The Malcolm Baldrige National Quality Award
- The European Quality Award
- Crainer, Stuart. The Financial Times Handbook of Management
London: FT/Pittman Publishing
Hunt - 658 F491 Ref
This book is a general overview of Total Quality Management including:
- Deming's 14 points on Management
- Overview of Total Quality
- Customer Service
- Juran, J. M.; A. B. Godfrey Juran's Quality Handbook - 5th Edition
New York: McGraw-Hill
http://www.knovel.com/web/portal/basic_search/display?_EXT_KNOVEL_DISPLAY_bookid=623&_EXT_KNOVEL_DISPLAY_fromSearch=true The fourth edition is available in print at the Hunt Reference and SEI.
This book is a significant update to Juran's Quality Control Handbook (4th Edition). The name of the book changed to reflect a concern for quality of managers throughout the organization. This edition is arranged in five groups:
- Managerial
- Functional
- Industry
- International
- Statistical
Handbooks
General Handbooks
- Bauer, John E., Grace L. Duffy, and Russell T. Westcott. The quality improvement handbook.
Milwaukee: ASQ Quality Press
Hunt Library - 658.562 Q14; Hunt Library - 658.562 Q14 SUPP
This resource contains a detailed overview of the following topics:
- Quality terms, concepts, and principles
- Quality benefits, philosophies, and models
- Team structure and function
- Continuous improvement concepts and tools
- Improving customer-supplier relationships
- Eckes, George. Six sigma for everyone
Hoboken, NJ: J. Wiley
Hunt - 658.562 E19SI
This book serves as an introductory guide to the basics of Six Sigma methodology. It includes: the components, tools needed, and common questions about Six Sigma.
Total Quality Management
- Antony, Jiju and David Preece. Understanding, managing, and implementing quality: frameworks, techniques, and cases London, New York: Routledge
Electronic Access: http://www.netLibrary.com/urlapi.asp?action=summary&v=1&bookid=72296
This resource is a strategic approach to TQM through case studies. It includes examples of:
- Self assessment frameworks for business organizations
- Customer driven design of products and services
- Taguchi methods of experimental design
- Continuous improvement of process effectiveness and product quality
- Statistical process monitoring in the twenty-first century
- TQM in Higher Education
- Hartman, Melissa G. Fundamental concepts of quality improvement. Milwaukee: ASQ Quality Press
Hunt Library - 658.562 F981
This how-to guide takes a broad industry-neutral view on quality improvement. The book applies to the healthcare, education, and service industries. The chapters are from Quality Progress Magazine with writings from the 1980's to present day. It includes the methods of Deming, Juran, and Crosby on the applications of:
- Variation Management
- Use and Management of Teams
- Continuous Improvement
- Quality Improvement
- Rampersad, Hubert K. Total quality management: An executive guide to continuous improvement.
Berlin, New York: Springer
Hunt Library - 658.4013 R17T
This is a handbook detailing all of the steps involved in the TQM process using charts and real world examples to help busy managers balance the daily work load while:
- Creating a quality product
- Controlling costs
- Creating customer loyalty
ISO 9000 Series
- Bergenhenegouwen, Louise, Annemarie de Jong, and Henk J. de Vries. 100 frequently asked questions on the ISO 9000:2000 series. Milwaukee: ASQ Quality Press
Hunt Library - 658.562 B495O
This book provides highlights of changes from ISO 9000 to ISO 9000:2000 and the consequences of a quality management system. These changes may apply for any organization including:
- Presentation
- Terminology
- Format
- Requirements
- O'Hanlon, Tim. Quality audits for ISO 9001: 2000: Making compliance value-added. Milwaukee: ASQ Quality Press
Hunt Library - 658.562 O36Q
This guide helps organizations understand why ISO 9001 is necessary and to view the audit process as a helpful to the overall organization, not just a means of compliance. It is also a tool for auditors to assess the organizations strengths and areas of improvement.
- Taormina, Tom and Keith Brewer. Implementing ISO 9001:2000: The journey from conformance to performance. Upper Saddle River, NJ: Prentice Hall PTR
Hunt Library - 658.562 T17I
This book promotes implementing ISO at all stages of product and service development, rather than the traditional approach where quality procedures were veiwed as a means for delaying timely delivery of products and services, or controlling disasters.
ISO 14000 Series
- Ayres, Robert U. & Leslie W. Ayres. Handbook of Industrial Ecology. Northampton, MA: Edward Elgar
Hunt Library - 658.408 H236
This book brings together in one place key thinking on IE, with chapters on its history, methodology, economics, socio-political contexts, materials-level IE, overviews of sectoral/specific applications of IE, and assessment and policy applications.
- Cheremisinoff, Nicholas P. Green Profits: the Manager's Handbook for ISO 14001 and Pollution Prevention. Boston: Butterworth-Heineman.
Hunt Library 658.408 C52g
This guide describes principles, concepts and models for planning, documenting, monitoring and correcting environmental controls. Special sections cover pollution prevention, industry-specific practices, audits, accounting/cost assessment, taxation, life cycle analysis and a glossary of terms.
- Kuhre, W. Lee. ISO 14031 Environmental Performance Evaluation (EPE): Practical Tools and Techniques for Conducting an Environmental Performance Evaluation. Upper Saddle River, NJ: Prentice Hall.
Hunt Library - 658.408 K962i
The book provides background on EPE concepts and benefits, discussion of methodology, tools. A significant part of the book is devoted to industry-specific tools and techniques (for electronics, manufacturing, telecommunications, mineral development, oil and gas development, and power generation).
- Sadgrove, Kit. A to Z of Corporate Environmental Mangement. London: Earthscan Publications
Hunt Library - 658.408 S12a
This publication includes definitions of key concept terms, substances, processes (e.g., packaging, liquid waste, marketing), and "big picture" issues (e.g., global warming and air pollution). Other coverage includes overviews of environmental audits and implementing environmental management systems. There are also short entries about improving an organization's policy and strategy related to environmental issues. Contents include summaries, charts of processes and textual definitions.
- Schoffman, Alan & Allan Tordini. ISO 14001: a Practical Approach. New York: Oxford University Press
Hunt Library - 658.408 S36i
The book covers the basics of assessment and implementation, with chapters on special topics such as small to medium sized enterprises (SMEs), environmental accounting, design and labeling, legal and governmental issues, and implementation in laboratories. The appendix contains checklists, resources and a glossary.
- Voorhees, John. International Environmental Risk Management: ISO 14000 and the Systems Approach. Boca Raton, FL: Lewis Publishers.
Hunt Library - 658.408 V95i
This publication focuses on risk assessment and reduction using ISO 14000 series, including environmental, financial and legal aspects. There are sections on gap analysis, certification, registration and audits.
Capability Maturity Model
- Ahern, Dennis M, Aaron Clouse, and Richard Turner. CMMI distilled: A practical introduction to integrated process improvement
Boston: Addison-Wesley
SEI - QA76.758.A397
This book provides an introduction to the Capability Maturity Model Integration (CMMI) including: understanding, evaluating, and integrating process improvements.
- Chrissis, Mary Beth, Mike Konrad, and Sandy Shrum. CMMI: Guidelines for process integration and product improvement
Boston: Addison-Wesley
SEI - QA76.758.C518
The is the official book version of Capability Maturity Model Integration (CMMI). It provides information about documenting and integrating process improvements.
- Mutafelija, Boris, Harvey Stromberg. Systematic process improvement using ISO 9001: 2000 and CMMI
Boston: Artech House
SEI - TS156.M875
This book explains how organizations may use ISO 9001 and CMMI together. It includes how organizations may be compliant with both, while streamlining their improvement processes.
- Software Engineering Institute's page about CMM and related projects (Carnegie Mellon University)
http://www.sei.cmu.edu/cmm/cmms/cmms.html
Covers Capability Maturity Model Integration, People Capability Maturity Model, Software Acquistion Maturity Model, and more
Malcolm Baldrige Award
- Blazey, Mark L. Insights to performance excellence: An inside look at the Baldrige Award criteria
Milwaukee: ASQ Quality Press
Hunt Library - 658.4013 I59A
This tool gives a thorough explanation of the Baldrige award process by offering a detailed explanation of the criteria; while also providing information about how to analyze the organization's performance.
- Hutton, David. From Baldrige to the Bottom Line: A roadmap for organizational change and improvement.
Milwaukee: ASQ Quality Press
Hunt Library - 658.4013 H98F
This handbook provides a real world guide of using the Baldrige framework for not just applying for the award, but using it as an assessment tool to improve the organizations overall profitability.
Online Databases, Journals, and Print Index
(Carnegie Mellon users only)
Online Databases
- ABI/Inform in ProQuestDirect
ABI/Inform is a primary database for research both scholarly and general management articles relating to quality, including: Total Quality Management (TQM), Quality Control, Process Control, Process Improvement, and Quality Assurance.
Some of the journals include:
- Industrial Management + Data Systems
- Industrial Management
- Information Management Journal
- Quality
- Quality Progress
- Journal of Quality Technology
- International Journal of Quality & Reliability and Management
- Total Quality Management & Business Excellence
Useful search terms:* Note: To search three adjacent words together in ProQuest, use quotation marks around "all the words." (Two words together are understood as adjacent; no quotes needed).
- "Total Quality Management" or TQM*
- Quality Control
- Process Control
- Process Improvement
- ISO 9000
- ISO 14000
- "Business Process Reengineering"
- Business & Company Research Center in InfoTrac
This database serves as an alternative to ABI/Inform. It is most useful for analyzing specific trends relating to quality management for specific industries.
A sampling of the journals are:
Useful search terms:
- Quality Control
- Total Quality Management
- Process Improvement
- Operations Research
- Quality Assurance
- Quality Improvement
- Engineering databases in Cambridge Scientific Abstracts
Materials Science Collection and the Environmental Sciences & Pollution Management databases of CSA provide multi-disciplinary research database including environmental sciences, pollution management, biological science, engineering, manufacturing and computer science. Both collections contain bibliographic records and abstracts from such publications as Ecology Abstracts, Environmental Engineering Abstracts, Materials Business File, Mechanical Engineering Abstracts, Metadex, and more. Link to full-text, print or interlibrary loan copies of the articles using the SFX button on display within the individual records.
Useful search terms:
- Total Quality Management
- Operations Research
- Process Improvement
- Quality Assurance
- ISO or ISO 9000 or ISO 14000
- Emerald Fulltext
This database features more than 100 journals devoted to management and library and information services.
Useful searches terms:
- Total Quality Management
- Operations Research
- Process Improvement
- Quality Assurance
- Software quality
- ISO 9000 or ISO 14000
- IEEE Explore
This product provides full-text access to IEEE journals, magazines, and conference proceedings from 1988 to present. Also includes all current IEEE standards.
A sampling of the journals are:
- IEE – Engineering Management Journal
- IEEE Engineering Management Review
- IEEE Software Engineering
- IEEE Spectrum
Useful search terms:
- Quality Control
- Total Quality Management
- ISO 9000
- Quality Assurance
- Quality Improvement
- Continuous Improvement
- Reengineering
- INSPEC
This database contains bibliographic records and abstracts of scholarly publications in communications, computing, electrical engineering, electronics, physics, and information technology. Link to full-text or print editions of the articles using the SFX button on display within the individual records.
Useful search terms:
- Total Quality Management
- Operations Research
- Process Improvement
- Quality Assurance
- Capability Maturity Model or CMM
- International Abstracts in Operations Research
Hunt Ref - Indexes, v.1-55, 1962-2004
This resource contains bibliographic indexes and abstracts in Operations Research and Management from approximately 180 national and international journals.
Useful search terms:
- Total Quality Management
- ISO
- Quality Control
- Quality Improvement
- Quality Assurance
- INFORMSPubsOnline
This database of eleven full-text journals focuses on the use of information technology in the analysis of systems for Engineering, Management and Operations Research.
Useful search terms:
- Total Quality Management
- Operations Research
- Process Improvement
- Quality Assurance
- Software quality
- JSTOR
This database currently offers full-text backfiles of core academic journals in various fields, including business, ecology, economics, finance, mathematics, science, sociology and statisitcs. This content offers a broad range of topics including management and operations research. Remember: JSTOR is an archive of older works; there are 3-5 year "windows" for each pubilcation, where there is a gap to the most recent issues of these journals.
The journals include:
- The Journal of the Operational Research Society
- Management Science
- Operations Research
- Strategic Management Journal
Useful search terms:
- Total Quality Management
- Operations Research
- Process Improvement
- Quality Improvement
- Quality Assurance
- ISO
- Capability Maturity Model or CMM
- Web of Science
This product indexes a comprehenive number of peer-reviewed journals in all disciplines. Access its contents called Social Science Citation Index and Science Citation Index to build an interdisciplinary literature search of scholarly journal articles. Use the special features of this database to follow a thread of research via citations from a seminal article in the field, or search by topic, author or institution. Link to full-text, print or interlibrary loan copies of the articles using the SFX button on display within the individual records.
The journals include:
- Academy of Management journals
- Software Quality Journal
- Harvard Business Review
- Journal of Quality Technology
- Quality Progress
- Software Quality Journal
- Total Quality Management
- American Journal of Medical Quality
Useful search terms:
- ISO 9000 or ISO 14000
- Total Quality Management
- Quality Assurance
- Quality Control
- Operations Research
Other Selected Journals
- Journal of Management (three latest issues online in Elsevier Science Direct; older ones in print in Hunt Library, 3rd floor)
- Harvard Business Review (indexed in Expanded Academic ASAP and ABI/Inform; print copies in Hunt Library, 3rd floor)
- Total Quality Management (indexed in Expanded Academic ASAP; request print articles via interlibrary loan)
Finding books in Cameo
Books on quality-related topics may be found in Cameo under the following subject headings:
- Best practices
- Capability Maturity Model
- Continuous improvement
- ISO 9000 Series Standards (for 9000 or 9001)
- ISO 14000 Series Standards (for all 14000-related standards)
- Quality control (this sub-heading can be combined with other subjects, like Computer software -- Quality control)
- Six Sigma
- Systems engineering
Total quality management
What if the book you want is not at Carnegie Mellon? Search the WorldCat database for books at other libraries around the world. Use Illiad, our interlibrary loan service or EZ-Borrow to request them. Illiad can be activated from inside WorldCat (the ILL button, if you have completed a one-time Illiad profile), and EZ-Borrow has the advantage of delivering the book very fast, since the books come from a consortium of academic libraries in the Pennsylvania region.
Internet Resources
CMU Internet Resources
- Civil and Environmental Engineering
- David A. Tepper School of Business
- Engineering and Public Policy
- H. John Heinz III School of Public Policy and Management
- Green Design Institute
- Software Engineering Institute
Government & Association Resources
- American National Standards Institute
- American Society for Quality
- International Organization for Standardization
- National Institute of Standards and Technology
- Society of Manufacturing Engineers
Other Useful Internet Resources
- i Six Sigma
- The MIT Total Data Quality Management Program
- Ronald D. Pollack's Online Resources about: Quality Management & Performance Excellence
Back to Business Research Guides pages
This guide was originally developed for the Carnegie Mellon Libraries as part of the field placement by Ed Hahn, graduate student in the Department of Library and Information Science, University of Pittsburgh, Spring 2004.
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March 18, 2008 -- http://www.library.cmu.edu/Research/Business/Business/qual.html
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