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READ Scale Value Definitions |
- Answers that require the least amount of effort and no specialized knowledge skills or expertise.
- Typically, answers can be given with no consultation of resources.
- Length of time needed to answer these questions would be less than 5 minutes.
- Examples: directional inquiries, library or service hours, service point locations, rudimentary machine assistance (locating or using copiers, how to print a document or supplying paper).
- Answers given which require more effort than the first category, but require only minimal specific knowledge skills or expertise.
- Answers may need nominal resource consultation.
- Examples: call number inquiries, item location, minor machine & computer equipment assistance, general library or policy information (how to save to a disk or email records, launching programs or re-booting).
- Answers in this category require some effort and time.
- Consultation of ready reference resource materials is needed; minimal instruction of the user may be required.
- Reference knowledge and skills come into play.
- Examples: answers that require specific reference resources (encyclopedias or databases); basic instruction on searching the online catalog; direction to relevant subject databases; introduction to web searching for a certain item; how to scan and save images, more complex technical problems (assistance with remote use).
- In this category, answers or research requests require the consultation of multiple resources.
- Subject specialists may need to be consulted and more thorough instruction and assistance occurs. Reference knowledge and skills needed.
- Efforts can be more supportive in nature for the user, or if searching for a finite answer, difficult to find.
- Exchanges can be more instruction based as staffs teach users more in-depth research skills.
- Examples: instructing users how to utilize complex search techniques for the online catalog, databases and the web; how to cross-reference resources and track related supporting materials; services outside of reference become utilized (ILL, Tech services, etc), collegial consultation; assisting users in focusing or broadening searches (helping to re-define or clarify a topic).
- More substantial effort and time spent assisting with research and finding information.
- On the high end of the scale, subject specialists need to be consulted.
- Consultation appointments with individuals might be scheduled.
- Efforts are cooperative in nature, between the user and librarian and or working with colleagues.
- Multiple resources used.
- Research, reference knowledge and skills needed.
- Dialogue between the user and librarian may take on a ‘back and forth question’ dimension.
- Examples: False leads, interdisciplinary consultations / research; question evolution; expanding searches / resources beyond those locally available; graduate research; difficult outreach problems (access issues that need to be investigated).
- The most effort and time expended. Inquiries or requests for information can’t be answered on the spot.
- At this level, staff may be providing in-depth research and services for specific needs of the clients.
- This category covers ‘special library’ type research services.
- Primary (original documents) and secondary resource materials may be used.
- Examples: creating bibliographies and bibliographic education; in-depth faculty and PhD student research; relaying specific answers and supplying supporting materials for publication, exhibits etc; working with outside vendors; collaboration and on-going research.
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